As a member of the ZEN Holdings Group, Mugishima General Construction Co., Ltd. places our clients first with the philosophy of “lifelong relationships through housing.” We fully recognize the importance of personal information and are committed to protecting it as a crucial social responsibility under our compliance program.

1.Collection and Use of Personal Information

We collect personal data fairly and appropriately, clearly define its purposes, and use it only within those purposes, without unauthorized or secondary usage.

2.Proper Management of Personal Information

We implement robust security measures to prevent unauthorized access, loss, destruction, falsification, or leakage, continuously maintaining and improving these safeguards.
If you request disclosure, correction, suspension of use, or deletion of your personal data, or raise a complaint, we will address it promptly.

3.Compliance with Laws and Regulations

We comply with the Act on the Protection of Personal Information (APPI) and all relevant laws and regulations.

4.Continuous Improvement

We maintain a proper management system for protecting personal information and continuously improve it in response to changes in social trends, legal updates, and feedback from clients.

5.Contact for Requests or Complaints Regarding Personal Information

If you wish to request disclosure, correction, suspension of use, deletion, or file a complaint about your personal information, please follow the prescribed procedures and contact:

Privacy Contact Desk (Weekdays, 9 am–5 pm)
Privacy Officer, Personal Information Protection Office
E Mail: privacy@mugishima.com
Tel: +81 52 872 6006 Fax: +81 52 872 6910

Scope and Purpose of Our Use of Personal Information

We handle personal information submitted via management consignment agreements, rent guarantee contracts, lease agreements (residential, commercial, parking), construction contracts, customer surveys, onsite visits, model rooms, and fairs, as well as public records (e.g., registry, cadastral documents). We manage and protect this information in accordance with APPI.

1.Purposes include:

• Performing contractual obligations (property management, rent guarantee, leasing, construction)
• Emergency contact
• Providing company updates and service information
• Executing tasks authorized by customers

2.Security Measures and Outsourcing

We regularly educate employees on personal information handling and implement technical and administrative safeguards in our databases. When outsourcing tasks involving personal data (e.g., notifications, mailings), we select reliable partners and supervise their compliance.

3.Provision to Third Parties

We only share personal data when necessary to fulfill contractual obligations (e.g., subcontractors, security, maintenance, financial institutions) or with customer consent, legal requirements, or to protect vital interests where consent is impractical—always with confidentiality safeguards in place.

4.Joint Use of Personal Information

When sharing personal data within group companies or partners, we ensure proper measures are taken and clearly communicate the scope to data subjects.

5.Rights of the Data Subject

You may request disclosure, correction, suspension of use, deletion, or objection to third-party provision of your personal data. We will respond in accordance with laws and regulations.

6.Contact for Requests Regarding Personal Information (Disclosure, Correction, Suspension of Use, etc.)

Privacy Inquiries Desk (Available on weekdays, 9 AM–5 PM)
Responsibility: Director, Personal Information Protection Office
E Mail: privacy@mugishima.com
Tel: +81 52 872 6006 Fax: +81 52 872 6910

Effective Date: September 1, 2008
Last Revised: May 31, 2021
Authorized by: Etsushi Mugishima, President, Mugishima General Construction Co., Ltd.